Privacy Policy
Complete Freedom Osteopathy
21 Myer St, Lakes Entrance, VIC, 3909
0401 807 185
reception.completefreedomosteo@gmail.com
To make sure that Complete Freedom Osteopathy protects patients’ private information:
Complete Freedom Osteopathy respects the privacy of information obtained from our patients and we adhere to Australia’s privacy legislation when dealing with patients’ information (The Privacy Act 1988). The information collected includes contact details.
It is a requirement as a registered health professional in Australia for osteopaths to take treatment notes and to store these securely for at least 7 years. For children, they must be stored until they are 25 years old. Complete Freedom Osteopathy adheres to these requirements.
This personal information is obtained in many ways, including by paper forms, telephone and facsimile, by email, via our website https://www.completefreedomosteo.com.au/, from media and publications, from other publicly available sources, from cookies and from third parties.
All your information, including treatment notes, will be stored on secure password-protected servers. Paper forms are digitised and stored on these secure servers. The paper form is then shredded and recycled. If the business ceases operations, all information will be exported to an encrypted storage device. Only your osteopath has access to your treatment notes. This information is strictly confidential and will not be shared with anyone, except for the following situations:
• Your osteopath needs to update your GP or another medical specialist about your condition.
• A court of law subpoenas your treatment notes.
• Your osteopath believes that you or someone else is at risk of harm.
• Your information needs to be shared as part of mandatory reporting requirements.
Any other sharing of your information would only occur with your written consent.
Where activities (such as administrative tasks) are outsourced by Complete Freedom Osteopathy, these companies are contractually bound to the same privacy levels we commit to our patients. Patients may speak with their osteopath directly or email
reception.completefreedomosteo@gmail.com to request access to their information on Complete Freedom Osteopathy’s database. If any of this information is incorrect, the patient may request to have it corrected.
As a result of using Google Ads to advertise Complete Freedom osteopathy, some of your information may be shared with Google. This could include your IP address or the website URL you visited. It does not include your personal contact details or any medical information. To read more about this, visit How Google uses information from sites or apps that use our services.
If you believe your information has been mishandled in any way, you can speak directly to your osteopath or email reception.completefreedomosteo@gmail.com to explain the situation. Your complaint will be securely documented and investigated in order to reach a resolution.